We moved the explaining upstream
A leasing company asked for a new website. Its most expensive people were explaining leasing by hand, one email at a time.
Journal
Notes are how we think about growth. Cases are what the diagnosis changed, written at the level of method, with anything a client would not want a competitor to read left out on purpose.
A leasing company asked for a new website. Its most expensive people were explaining leasing by hand, one email at a time.
Registration, running-club and flight signals revealed emerging demand, then shaped the campaign allocation plan.
A honey brand asked for new labels. Almost nobody in the category could tell which honey on the shelf was actually Cypriot.
A UK brand wanted Cyprus to understand ready to eat quinoa. Shoppers understood it fine and avoided it anyway.
A chocolatier planned its year around Christmas and Valentine’s. The largest gift occasion happens every day.
Growth Under Pressure No.5
“Can you jump on the call?”
I have rebuilt work that nobody asked me to rebuild, late at night, on things that were already finished. I called that standards.
The old word is διάκρισις, and it means something more exact than judgment. It is the capacity to tell things apart.
Why effort without architecture keeps you busy and hungry.
On energy tech, premature markets, and the trust you can’t buy retroactively.
A leadership network sold peer conversations senior people could not judge the worth of until they were already in one.
Write-up in progressA company had named a category of its own. The buyers it needed had no word for the thing, and no reason to go looking.
Write-up in progress